Last updated: July 5, 2026
This Privacy Policy explains how Docssy (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit docssy.com or use any of our services. By using Docssy, you agree to the practices described in this Policy.
1. Information we collect
We collect only the information we need to operate the service, process orders, and improve your experience:
- Account information — name, email address, and any details you voluntarily provide during signup or checkout.
- Order and download data — the documents you unlock or download, along with the timestamp and payment status of each transaction.
- Communications — messages you send us through the contact form or by email.
- Reviews — the name, email, rating, and comment you submit when reviewing a document. Only the name, rating, and comment are shown publicly.
- Technical data — IP address, browser type, device type, referring page, and general usage analytics (see “Cookies & analytics” below).
2. How we use your information
We use your information to:
- Deliver the documents you have purchased or requested.
- Send transactional emails (order confirmations, download links, password resets).
- Respond to your support requests.
- Detect fraud, abuse, or violations of our terms.
- Improve our library, site performance, and overall service quality.
- Comply with legal obligations.
We do not sell your personal data to third parties.
3. Cookies & analytics
Docssy uses a small number of cookies and privacy-respecting analytics to keep the site working (session cookies for login and checkout) and to understand aggregate traffic patterns (page views, popular titles, device breakdowns). Analytics data is used in aggregated form and does not identify you personally.
You can control cookies through your browser settings. Disabling essential cookies may affect login, checkout, and download functionality.
4. Payment processing
Payments made on Docssy are handled by trusted third-party payment gateways. We do not store your full credit-card details on our servers. The payment provider processes your card and returns only the transaction result to Docssy so we can fulfill your order.
5. Third-party services
We rely on a limited set of third-party providers to operate the service, including:
- Payment gateways (for processing transactions).
- Email delivery services (for transactional email).
- Content-delivery and hosting providers (for reliable site performance).
These providers handle data only to perform services on our behalf and are bound by their own privacy and security policies.
6. Data retention
We retain account information, order records, and communications for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
7. Your rights & choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and associated personal data.
- Object to or restrict certain uses of your information.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, email us at support@docssy.com and we will respond within a reasonable timeframe.
8. Security
We use industry-standard technical and organizational measures to protect your information, including encrypted connections (HTTPS), access controls, and regular security review. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Children's privacy
Docssy is intended for university and college-aged users. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will revise the “Last updated” date at the top of this page. Continued use of Docssy after changes indicates your acceptance of the revised Policy.
11. Contact us
If you have any questions or concerns about this Privacy Policy or how your data is handled, contact us at support@docssy.com or through our contact page.